Returns and Cancellations

Return Policy

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone number
  • E-mail address
  • Packing slip
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

Please return the merchandise to:

DistinctFragrance.com 

Returns Department 
6250 Westpark Drive 
Houston, TX 77056 USA

All returns must be shipped back to DistinctFragrance.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by DistinctFragrance.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to DistinctFragrance.com marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact our customer service department.

Contact us at:

281.402.9166

Monday-Friday: 9:00am-5:00pm Central Time.

Claims

You must notify us within 15 days from the date of your order if you have not received your package.