FORGOT YOUR DETAILS?

CREATE ACCOUNT

F.A.Q.s 1

Please click here to review our return policy.

We apologize that you received the wrong item or a defective product. Click here to get the return process started.

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.

Please click here to check the status of your order online. If you are unable to login please email us at orders@distinctfragrance.com

You can check the status of your order by emailing us. Please click here to get started. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

F.A.Q.s 2

We apologize that we don’t offer delivery to your destination however please click here to see if your country has been added to our list of countries we ship to.

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.

You can sign up for a PayPal account by going to: https://www.paypal.com. For PayPal Credit you can apply for an account by going to: https://www.paypalcredit.com.

For PayPal Customer Service please call 1-888-221-1161.

For PayPal Credit Customer Service please call 1-866-528-3733.

F.A.Q.s 3

Yes, DistinctFragrance.com takes the security of our customer’s information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in our site.

Gift certificates make the perfect gift. Click here to get started.

Please click here to register as a new customer and start taking advantage of our specials and coupons.

You can unsubscribe from our mailing list by emailing us. Click here to get started.

If you had previously created a web account with us click here to log in and change your email address. Otherwise please register here to create a new account with your new email address.

TOP